Contact Us

Contact Us

We’re Here to Help

At MCH Home, we believe a great shopping experience should feel as thoughtful as the pieces you bring into your home.

Whether you have a question about your order, need help choosing the right vase, tableware, or decorative piece, or simply want to share your feedback, our customer care team is here to assist you.

You are not just purchasing home décor; you are choosing pieces designed to bring warmth, character, and beauty into everyday living. We are committed to providing clear, helpful, and reliable support throughout your MCH Home experience.

How to Reach Us

Email Us

For questions regarding orders, products, shipping, returns, collaborations, or general inquiries, please contact us by email.

  • Email Address: service@minimalclayhaven.com

  • Response Time: Our customer support team aims to respond within 24 hours on business days.

We will do our best to provide clear and helpful assistance as quickly as possible.

Quick Assistance

  • Track Your Order:
    Once your order has shipped, tracking information will be sent to the email address provided during checkout so you can follow your package until delivery.

  • Returns & Refunds:
    If an eligible item does not meet your expectations, you may contact us within 30 days of receipt to request a return. Our team will review your request and provide the appropriate return instructions.

  • Damaged or Incorrect Items:
    Because many MCH Home products are ceramic or fragile, we recommend inspecting your order shortly after delivery. If an item arrives broken, chipped, damaged, defective, or incorrect, please contact us within 48 hours and include clear photos so we can assist you promptly.

  • Product Guidance:
    Need help with product dimensions, materials, care instructions, styling suggestions, or choosing the right piece for your space? Our team is happy to help.

  • Shipping Questions:
    If you have questions about delivery times, tracking updates, shipping status, or package issues, please contact us with your order number for faster assistance.

Stay Connected

We would love to see how MCH Home becomes part of your space.

Follow us on social media for:

  • New arrivals

  • Home styling inspiration

  • Ceramic and tableware ideas

  • Seasonal collections

  • Special offers

Share your favorite MCH Home pieces and the spaces you create with them.

Business Information

Store: MCH Home
Legal Entity: Dengzhou Ruijia Network Technology Co., Ltd.
Registered Address: No. 17 Jiefang Shangcheng, Gucheng Subdistrict, Dengzhou City, Nanyang City, Henan Province
Email: service@minimalclayhaven.com

Please note that our registered business address may not be our return warehouse address. Do not send returns to the registered business address unless specifically instructed by our customer support team. Approved returns will receive the appropriate return address and instructions.

MCH Home — Thoughtful pieces for a softer, more beautiful home.