Refund Policy

Refund Policy

At MCH Home, we want every piece you bring into your home to feel thoughtful, beautiful, and well chosen. We understand that shopping for home décor, ceramic vases, tableware, and decorative pieces online can involve personal preferences such as size, color, finish, texture, and overall style. If your order does not fully meet your expectations, we are committed to making the return process as simple and straightforward as possible.

1. Our 30-Day Return Period

From the date you receive your order, you have 30 days to request a return for eligible MCH Home items.

Return Conditions:
Returned items must be in brand-new, unused, and undamaged condition, with all original packaging, protective materials, accessories, labels, and included components.

Original Packaging:
Because many of our products are ceramic, fragile, or decorative in nature, we strongly recommend keeping the original packaging until you are certain you wish to keep the item. Products returned without adequate protective packaging may not be eligible for a full refund if they are damaged during return transit.

Condition Notice:
Items that have been used, washed, assembled, altered, stained, chipped, scratched, broken, or otherwise show signs of use may not be accepted for return unless there is a confirmed product quality issue.

2. Damaged, Defective, or Incorrect Items

We carefully inspect and package each order to help ensure that your products arrive safely. However, because many MCH Home products are made from ceramic, glass, or other delicate materials, shipping damage may occasionally occur.

Please inspect your order as soon as it arrives.

If your item arrives:

  • Broken or cracked
  • Chipped or visibly damaged
  • Defective
  • Missing parts or accessories
  • Different from the item you ordered

please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Clear photos of the outer packaging and shipping label, when applicable

Once we review your request, we will arrange an appropriate replacement, refund, or other solution as quickly as possible.

3. How to Initiate a Return

To request a return, please contact our customer support team and provide your order number together with the reason for your return.

Step 1 — Contact Us
Email our customer care team with your order details and return request.

Step 2 — Return Approval
Our team will review your request and provide return instructions if your return is approved.

Step 3 — Pack Your Item Carefully
Please securely repackage the product using the original protective materials whenever possible. Fragile ceramic and décor items should be carefully protected to avoid damage during transit.

For returns that are not related to product defects, shipping damage, or fulfillment errors, return shipping costs may be the responsibility of the customer.

Please do not return any item without first receiving return authorization and return instructions from MCH Home.

4. Refund Processing

Once your returned item arrives at our designated return facility, our team will inspect it to confirm that it meets the return conditions.

Approved refunds are generally processed within 3–5 business days after inspection.

Refunds will be issued to the original payment method used for the order.

Please note that your bank, credit card provider, or payment processor may require an additional 5–10 business days for the refund to appear on your account or statement.

Original shipping charges may be non-refundable unless the return is due to a damaged, defective, or incorrect item.

5. Non-Returnable Items

Certain products cannot be returned, including:

Gift Cards
Gift cards are non-refundable.

Used or Damaged Items
Items that have been used, washed, altered, assembled, chipped, scratched, stained, broken, or damaged after delivery are not eligible for return unless the issue is related to a confirmed product defect.

Customized or Personalized Products
Personalized, engraved, made-to-order, or customized products cannot be returned unless they arrive damaged, defective, or incorrect.

Final Sale Items
Products clearly marked as “Final Sale” or otherwise identified as non-returnable at the time of purchase may not be eligible for return.

6. Natural Variations in Ceramic Products

Many MCH Home products feature handmade, hand-finished, glazed, textured, or artisan-inspired details.

Slight variations in:

  • Color
  • Glaze
  • Pattern
  • Texture
  • Shape
  • Surface markings
  • Dimensions

may occur from piece to piece.

These subtle differences are part of the character and appearance of ceramic and handcrafted-style products and are generally not considered defects.

7. Exchanges

If you would like a different size, style, color, or product, please contact our customer support team.

Depending on product availability and your location, we may recommend returning the original item for a refund and placing a new order for the preferred product.

Have a Question?

Our goal is to make your MCH Home shopping experience simple, reliable, and enjoyable.

If you have any questions regarding this Refund Policy, please contact us:

Email: service@minimalclayhaven.com

Please do not send returns to our business registration address. Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.

MCH Home — Simple objects for a softer, more beautiful home.