Privacy Notice

Privacy Notice

At MCH Home, we believe that a beautiful home should come with a shopping experience you can trust. We are committed to protecting your personal information and using it responsibly to provide a secure, convenient, and personalized experience when you shop with us.

We respect your privacy and do not sell your personal information to third-party marketing companies.

1. What Information Do We Collect?

To process your orders, deliver your products, and improve your experience with MCH Home, we may collect:

  • Identity & Contact Information: Such as your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payments are processed through trusted and secure payment providers. MCH Home does not store your full credit card number or CVV code on our own servers.
  • Order Information: Details about the products you purchase, order history, returns, refunds, and customer service requests.
  • Shopping & Browsing Information: Information such as products viewed, pages visited, shopping preferences, cart activity, and interactions with our website may be collected to improve product discovery and your overall shopping experience.
  • Technical Information: Depending on how you access our website, we may collect information such as browser type, device type, IP address, and website usage information.

2. How Do We Use Your Information?

We use your personal information only where reasonably necessary to operate MCH Home and improve your experience.

This may include:

  • Order Fulfillment: Processing purchases, arranging delivery, sending order confirmations, providing tracking information, and managing returns, refunds, or exchanges.
  • Customer Support: Responding to questions, product inquiries, delivery concerns, damaged item claims, and other customer service requests.
  • Store Communication: Sending important information related to your order or account. If you choose to subscribe, we may also send updates about new collections, home styling inspiration, special offers, and promotions.
  • Website Improvement: Understanding how customers browse and interact with our website so we can improve navigation, product presentation, site performance, and overall usability.
  • Fraud Prevention & Security: Helping detect suspicious activity, prevent fraudulent transactions, and protect our customers and business.
  • Legal & Business Requirements: Keeping records and processing information where required to comply with applicable laws, regulations, accounting obligations, or legitimate business requirements.

3. Do We Share Your Information?

We may share limited personal information with trusted third-party service providers when necessary to operate our store and provide our services.

These may include:

  • Shipping & Logistics Partners: To prepare, ship, and deliver your MCH Home orders.
  • Payment Processors: To securely process payments, refunds, and help prevent fraudulent transactions.
  • E-Commerce & Hosting Providers: To operate and maintain our online store and related systems.
  • Customer Service Providers: Where necessary to assist with customer inquiries, returns, and support.
  • Analytics & Technology Providers: To help us understand website performance, improve functionality, and provide a better shopping experience.
  • Marketing Service Providers: If applicable, trusted service providers may assist us with email communications, advertising, or promotional services in accordance with applicable privacy laws and your choices.
  • Legal or Regulatory Authorities: We may disclose personal information where required by applicable law, legal process, court order, or regulatory obligation.

Our Policy:
MCH Home does not sell your personal information to third-party marketing agencies.

4. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include:

  • Right to Access: You may request information about the personal data we hold about you.
  • Right to Correction: You may request that inaccurate or incomplete personal information be corrected.
  • Right to Deletion: You may request deletion of eligible personal information, subject to legal or business recordkeeping requirements.
  • Right to Opt Out: You may unsubscribe from promotional emails at any time by using the “Unsubscribe” link included in our marketing messages.
  • Right to Restrict or Object: Depending on applicable law, you may have the right to object to or restrict certain uses of your personal data.
  • Additional Privacy Choices: Residents of certain regions may have additional rights regarding the use, disclosure, sharing, or processing of personal information.

To exercise your privacy rights, please contact us using the information provided below.

5. Cookies & Similar Technologies

MCH Home may use cookies and similar technologies to help our website function properly and improve your shopping experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Remember website preferences
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Measure the effectiveness of marketing and promotional activities
  • Provide more relevant content or advertising, where permitted

Depending on your location, you may have the ability to manage certain cookie preferences through your browser settings or the privacy options provided on our website.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.

Where appropriate, we use secure and encrypted connections when information is transmitted through our website.

However, no method of data transmission or electronic storage can be guaranteed to be completely secure. We therefore continually review our systems and security practices to help reduce potential risks.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including:

  • Processing and maintaining order records
  • Providing customer support
  • Managing returns and refunds
  • Preventing fraud
  • Meeting accounting, tax, regulatory, and legal requirements
  • Resolving disputes and enforcing our agreements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

MCH Home is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

9. Children's Privacy

MCH Home is intended for general adult shopping purposes and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised effective date where appropriate.

Contact Our Privacy Team

If you have questions about this Privacy Notice, our privacy practices, or wish to exercise your privacy rights, please contact us:

  • Email: service@minimalclayhaven.com

If MCH Home is operated by a registered company, you can add your legal business details here:

  • Store: MCH Home
  • Legal Entity: Dengzhou Ruijia Network Technology Co., Ltd.
  • Registered Address: No. 17 Jiefang Shangcheng, Gucheng Subdistrict, Dengzhou City, Nanyang City, Henan Province

MCH Home — Thoughtful design, trusted service, and respect for your privacy.