Shipping Policy

Shipping Policy

At MCH Home, we understand the excitement of receiving a new piece for your home. Shipping is more than simply delivering a package; it is the final step in our commitment to thoughtful design, careful packaging, and a reliable shopping experience.

Because many of our products include ceramic vases, tableware, decorative objects, and other delicate home pieces, we take extra care when preparing each order for shipment.

1. Processing with Care

  • Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
  • Careful Packaging: Fragile and ceramic items are packed with protective materials designed to help reduce the risk of movement, scratching, chipping, or breakage during transit.
  • Estimated Delivery Times: Delivery times vary depending on your destination, shipping method, carrier, and local delivery conditions. For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
  • International Orders: Delivery times for international destinations may vary depending on the country, shipping carrier, customs clearance, and local postal services.

Please note that shipping estimates are provided as general guidance and are not guaranteed delivery dates. Any available shipping methods, costs, and estimated delivery times will be displayed at checkout when applicable.

2. Shipping Times & Rates

We work with reliable shipping and logistics partners to provide a safe and efficient delivery experience.

  • Standard Shipping: Estimated delivery within 5–12 business days after dispatch for most U.S. orders.
  • Free Shipping Policy: Eligible orders of US$49 or more qualify for free standard shipping unless otherwise stated. Any geographic restrictions or exclusions will be displayed at checkout before payment.
  • Shipping Costs: For orders below the free shipping threshold, shipping fees are calculated based on your delivery address, order size, product weight, and available shipping method.
  • Multiple Packages: Larger orders or orders containing different product types may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.

3. Track Your Order

Once your order has been shipped, we will send tracking information to the email address provided during checkout.

  • Tracking Number: A unique tracking number or tracking link will be provided once available.
  • Delivery Updates: You can use the tracking information to follow the progress of your shipment until delivery.
  • Tracking Delays: Please allow some time after shipment confirmation for tracking information to become active in the carrier's system.

4. Our Delivery Guarantee

We take extra care when packing fragile home décor and ceramic products. However, unexpected damage may occasionally occur during transportation.

If your order arrives:

  • Broken
  • Cracked
  • Chipped
  • Visibly damaged
  • Missing items or components
  • Different from what you ordered

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the damaged or incorrect item
  • Photos of the outer packaging
  • Photos of the shipping label, where applicable

The MCH Home Promise: If an item is confirmed to have arrived damaged, defective, or incorrect, we will work quickly to provide an appropriate replacement, refund, or other suitable solution at no additional cost where applicable.

5. Important Shipping Notes

  • Address Verification: Please carefully review your shipping address before placing your order. Once an order has been dispatched, we may not be able to change the delivery address.
  • Incorrect or Incomplete Addresses: Customers are responsible for ensuring that all shipping information is accurate and complete. Additional shipping charges may apply if a parcel must be reshipped due to an incorrect or incomplete address.
  • P.O. Boxes: Some carriers and larger home décor items may have restrictions when shipping to P.O. Boxes. For the smoothest delivery experience, we recommend providing a complete residential or business address.
  • Delivery Attempts: Depending on the carrier, additional delivery attempts, pickup arrangements, or signature requirements may apply.
  • Fragile Products: Ceramic, glass, and decorative products should be handled carefully immediately after delivery. We recommend opening the package on a stable surface and keeping the original packaging until you have inspected the item.
  • Natural Product Variations: Slight differences in glaze, texture, color, pattern, or shape are common with ceramic and artisan-style products and are not considered shipping damage.
  • Weather & Carrier Delays: Severe weather, holidays, customs processing, carrier disruptions, or other circumstances outside our reasonable control may occasionally affect estimated delivery times.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, handling fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs processing times are controlled by local authorities and may affect the final delivery date.

7. Lost or Delayed Packages

If your tracking information shows an unusual delay or your package appears to be lost, please contact our customer support team.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location
  • With household members
  • With neighbors
  • With your building reception, mailroom, or front desk
  • Directly with the shipping carrier

If you still cannot locate the package, please contact us for further assistance.

Contact Our Logistics Team

If you have any questions regarding shipping, tracking, or delivery, please contact our support team:

  • Email: service@minimalclayhaven.com
  • Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

MCH Home — Beautiful pieces, carefully packed, thoughtfully delivered.