Terms of Service
Terms of Service
Welcome to MCH Home. These Terms of Service govern purchases made through the MCH Home online store (“MCH Home”). By accessing our website or placing an order, you agree to these Terms and the policies published on our store, including our Shipping Policy, Refund Policy, and Privacy Notice.
MCH Home is an online retail store offering ceramic vases, tableware, decorative objects, and other home décor products.
Store: MCH Home
Legal Entity: Dengzhou Ruijia Network Technology Co., Ltd.
Registered Address: No. 17 Jiefang Shangcheng, Gucheng Subdistrict, Dengzhou City, Nanyang City, Henan Province
Email: service@minimalclayhaven.com
1. Intellectual Property & Content
All content appearing on the MCH Home website, including but not limited to product photography, logos, graphics, written descriptions, page layouts, packaging designs, styling concepts, and original brand content, belongs to MCH Home or the respective rights holders.
- We Welcome: Customers sharing photos of their MCH Home products and styled spaces on social media, subject to the applicable platform rules.
- We Prohibit: Unauthorized commercial use, copying, reproduction, resale, modification, scraping, distribution, or impersonation involving our images, branding, logos, product descriptions, graphics, or other protected content without prior written permission.
2. Accuracy of Product Information
We make reasonable efforts to provide accurate descriptions, dimensions, materials, colors, finishes, and product photography.
Because many MCH Home products feature ceramic, glazed, textured, handmade-style, or artisan-inspired finishes, slight differences may naturally occur.
- Natural Variations: Minor differences in color, glaze, pattern, texture, shape, surface markings, or dimensions may occur between individual pieces and are generally not considered defects.
- Screen Differences: Product colors may appear slightly different depending on screen settings, lighting, photography conditions, and device displays.
- Dimensions: Product measurements are approximate unless otherwise stated. Small manufacturing tolerances may occur.
- Right to Correct: We reserve the right to correct errors relating to product information, pricing, availability, promotions, dimensions, or descriptions.
If a confirmed order is materially affected by an error, we may contact you to provide an appropriate solution, including cancellation and refund where necessary.
3. Orders & Acceptance
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where reasonably necessary, to refuse, limit, or cancel an order for reasons including:
- Product unavailability
- Pricing or listing errors
- Suspected fraud
- Payment authorization issues
- Shipping restrictions
- Incorrect or incomplete customer information
- Unusually large quantities that appear intended for unauthorized resale
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
4. Your Account Security
You may have the option to create an account for a more convenient shopping experience.
If you create an account:
- You are responsible for keeping your login credentials confidential.
- You are responsible for activity conducted through your account unless prohibited by applicable law.
- You should notify us promptly if you believe your account has been accessed without authorization.
For assistance, contact:
service@minimalclayhaven.com
5. Prohibited Conduct
You agree not to misuse the MCH Home website or services.
Prohibited activities include:
- Attempting unauthorized access to our website, systems, or customer accounts
- Using automated tools or bots to scrape or extract website content without permission
- Submitting fraudulent orders, payment information, or claims
- Posting intentionally misleading or fraudulent reviews
- Copying or reproducing MCH Home content for unauthorized commercial purposes
- Interfering with website functionality, security, or performance
- Using our website or products for unlawful purposes
- Attempting to impersonate MCH Home or misrepresent an affiliation with our brand
We may restrict access to our services where reasonably necessary to address misuse or violations of these Terms.
6. Pricing, Promotions & Payments
- Pricing: Product prices may change from time to time. Future price adjustments do not affect orders that have already been confirmed and paid, except where required to correct a genuine pricing error.
- Promotions: Discount codes, promotional offers, and sales may be subject to additional conditions, expiration dates, product exclusions, or minimum purchase requirements.
- Availability: Products and promotional offers are subject to availability.
- Secure Payments: Payments are processed through trusted payment service providers. MCH Home does not directly store your full payment card number or CVV on its own servers.
- Taxes: Applicable taxes may be calculated at checkout depending on your location and the requirements of applicable law.
7. Shipping & Delivery
Shipping times are estimates and may vary depending on destination, carrier operations, customs processing, weather, holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Once an order has been dispatched, we may not be able to change the delivery address.
For full information regarding shipping times, tracking, damaged packages, and delivery-related matters, please review our Shipping Policy.
8. Returns, Refunds & Damaged Items
Eligible returns are handled in accordance with our published Refund Policy.
Customers should inspect ceramic and fragile items shortly after delivery.
If your order arrives broken, cracked, chipped, damaged, defective, incomplete, or incorrect, please contact us within the period stated in our Refund Policy and provide the requested photographs or supporting information.
Returns should not be sent to our registered business address unless specifically instructed by our customer support team.
9. Product Care & Use
MCH Home products should be used and cared for according to any product-specific instructions provided on the product page, packaging, or care materials.
Depending on the product, this may include guidance relating to:
- Hand washing
- Dishwasher use
- Microwave use
- Food contact
- Water exposure
- Cleaning methods
- Indoor or outdoor use
- Heat exposure
- Handling fragile ceramic or glass components
MCH Home is not responsible, to the extent permitted by applicable law, for damage resulting from misuse, accidental impact, improper cleaning, failure to follow care instructions, unauthorized modification, or use of a product for a purpose for which it was not designed.
10. Handmade & Ceramic Variations
Some ceramic, textured, glazed, or artisan-inspired products may display individual characteristics.
These can include:
- Small glaze differences
- Uneven coloration
- Minor texture variations
- Subtle surface marks
- Slight differences in shape
- Small dimensional variations
Such characteristics may be part of the intended design or manufacturing process and do not necessarily constitute a defect.
If you believe an item has a genuine quality issue, please contact our customer service team for review.
11. Limitation of Liability
To the extent permitted by applicable law, MCH Home will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products.
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.
We also do not guarantee that the website will always be available without interruption. Temporary interruptions may occur because of maintenance, upgrades, hosting issues, technical problems, or circumstances outside our reasonable control.
12. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, shipping companies, social media platforms, analytics services, and other external websites.
These third parties operate under their own terms and privacy policies.
MCH Home is not responsible for third-party websites, services, content, or practices except where responsibility cannot be excluded under applicable law.
13. Privacy
Personal information collected through MCH Home is handled in accordance with our Privacy Notice.
By using our website, you acknowledge that personal information may be processed where necessary for order fulfillment, payment processing, shipping, fraud prevention, customer service, and other legitimate store operations.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our operations, website, products, legal requirements, or business practices.
The version published on our website at the time of your purchase will generally apply to that transaction, subject to applicable law.
15. Governing Law
These Terms will be governed by the law applicable to the entity operating MCH Home and the relevant transaction, subject to any mandatory consumer protection rights that apply based on the customer's location.
Before publishing this section, we recommend replacing it with the governing-law jurisdiction actually applicable to your registered business rather than copying the Illinois provision from another store.
Contact Us
If you have questions regarding these Terms of Service, please contact us:
Email: service@minimalclayhaven.com
MCH Home — Simple objects for a softer, more beautiful home.
MCH Home is operated by [Dengzhou Ruijia Network Technology Co., Ltd.].