FAQ
FAQ
At MCH Home, we believe thoughtful design can make everyday spaces feel warmer, calmer, and more personal. Our collections include ceramic vases, tableware, decorative objects, and modern home accents selected to balance beauty, functionality, and everyday living.
If you have a question that is not answered below, our customer care team will be happy to assist you.
Materials & Craftsmanship
Q: What materials are MCH Home products made from?
A: Our collections may include ceramic, stoneware, glass, wood, metal, and other decorative materials depending on the product. Each product page provides specific material details where applicable.
Many of our ceramic pieces feature textured, glazed, matte, or artisan-inspired finishes designed to give each item character and visual depth.
Q: Will every ceramic product look exactly the same?
A: Not always. Slight variations in color, glaze, texture, pattern, shape, surface markings, or dimensions may naturally occur between individual ceramic pieces.
These subtle differences are part of the character of ceramic and artisan-style products and are generally not considered defects.
Care & Use
Q: How should I care for my MCH Home ceramic pieces?
A: Care instructions may vary by product. For decorative ceramic pieces, we generally recommend gently wiping the surface with a soft, slightly damp cloth and avoiding abrasive cleaners or rough cleaning tools.
For tableware, please review the specific product page for information about dishwasher, microwave, or food-contact suitability.
Q: Can I put water in MCH Home vases?
A: This depends on the individual vase. Some pieces are suitable for fresh flowers and water, while others may be intended primarily for dried flowers or decorative display.
Please check the product description before adding water. If you are unsure, contact our customer care team and we will be happy to help.
Q: Are your tableware products dishwasher and microwave safe?
A: Compatibility varies by product and material. Please refer to the individual product page and care instructions before placing an item in a dishwasher or microwave.
When in doubt, hand washing with a mild detergent and soft sponge is generally the gentlest care option for ceramic pieces.
Product Size & Appearance
Q: How do I know if a product will fit my space?
A: Product measurements are provided on individual product pages wherever applicable. We recommend checking the dimensions carefully before ordering, particularly for vases, decorative sculptures, and larger home accessories.
Please allow for small measurement differences caused by manual measuring or manufacturing tolerances.
Q: Will the color look exactly the same as it does online?
A: We make reasonable efforts to represent product colors accurately. However, colors and finishes may appear slightly different because of lighting, photography, screen settings, device displays, or natural variations in ceramic glazes and materials.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days after payment confirmation.
For most U.S. orders, standard shipping generally takes approximately 5–12 business days after dispatch, depending on your location and the shipping carrier.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Q: How are fragile ceramic products packaged?
A: We use protective packaging designed to help reduce movement and protect fragile items during transportation.
Depending on the product, packaging may include protective wrapping, cushioning materials, reinforced boxes, or other suitable protection.
Q: What should I do if my item arrives broken or damaged?
A: Please contact us within 48 hours of delivery if your item arrives broken, cracked, chipped, defective, or otherwise damaged.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
- A photo of the shipping label where applicable
Our team will review the issue and arrange an appropriate replacement, refund, or other solution.
Returns & Exchanges
Q: Can I return an item if it doesn't suit my home?
A: Yes. Eligible products may be returned within 30 days of receipt, provided they are unused, undamaged, and returned with their original packaging and protective materials.
Because many MCH Home products are fragile, please package returns carefully to help prevent damage during return shipping.
Q: Can I exchange an item for another color, size, or style?
A: Please contact our customer care team if you would prefer another product, color, size, or style.
Depending on availability and your location, we may recommend returning the original item for a refund and placing a new order for your preferred product.
Decorating & Styling
Q: How can I style MCH Home products in my space?
A: Our pieces are designed to work naturally in a variety of modern interiors.
For a simple Nordic-inspired look, try combining:
- One sculptural vase
- A small arrangement of fresh or dried flowers
- Neutral linen or natural wood
- Soft, warm lighting
- A few carefully selected decorative objects
We generally recommend keeping surrounding décor simple so the form, texture, and color of each piece can stand out.
Still Have Questions?
If your question is not answered above, please contact us directly:
- Email: service@minimalclayhaven.com
Our customer care team aims to respond within 24 hours on business days.
MCH Home — Simple objects for a softer, more beautiful home.